our services

Puzzles, Competitions & Content Services

We have been working with media owners for over 20 years, supplying bespoke reader services that generate revenue and add value. Designed by our own in-house engineers, we are the market-leaders and the first point of call for any media owner wishing to offer these to their readers.

Our innovative puzzle solutions are available with both voice and text functionality, and you will see them promoted in many of the UK’s leading national newspapers.

Benefits of including SMS or IVR response  in your next promotion:

• Generates a revenue stream for your reader promotion
• Ease of entry encourages repeat response
• Cuts down on administration and workload – no more postal entries to wade through!
• Immediate access to results – winnerss data is available within minutes of competition close
• Capture data for future marketing or CRM

Monetise Customer Support

A premium rate support line can can convert customers calls to your in-house experts into a valuable revenue stream – as well as minimising unwanted calls. Ideal for technical help, specialist advice, and even booking and sales lines – in fact any support line that is not used for customer complaints.

Prior Permission

Please note that some live services (for example, legal help lines) require a special permission from PhonepayPlus, but the team here can help guide you through this process, making it quick and easy to get started.

Advantages of ATS

• Experience – we work with a range of companies both big and small, including travel & tour operators,  lawyers, heating companies and computing.
• We can set up a premium rate number that is directed to your office landline – all you need is an existing phone line to have the calls directed to.
• Full choice of tariff – we will help you decide which call cost is best suited to your particular business.
• Full support to ensure you are PhonepayPlus compliant – including T&Cs and a sample script for your agents.

SMS Response Mechanisms

Our mobile platform incorporate a full range of standard SMS and MMS services, readily available for your next project.  Whether you wish to use a text response mechanism for your next response campaign or competition, we can help.

We can also set up bulk delivery of SMS or MMS, allowing you to target your mobile customer database quickly, easily and cost-effectively.

Benefits of SMS marketing

• One of the most cost effective routes to communicate with your contact database
• Huge national and international reach – more phones than people in the UK
• Very personal, engaging channel – directly into the hands of your consumers
• Quick and easy to deploy SMS and MMS campaigns
• Build your database & attract new customers
• Keep your database clean and track opt-outs

Content & Information Services

Many companies and individuals have information and content that is of value to their customers and which can therefore be charged for via the cost of the telephone call.  Good examples of content information services are weather, horoscopes, racing tipster and hobbyists (e.g. bird spotting).

The information on the lines is pre-recorded by the content owner, ready for their customers to dial in and listen. The ATS update system is very simple to use and allows content owners to update their lines 24/7 as often as they wish.

How we can help maximise your content service:

• The ATS team offer ideas on how best to add value to your service & extend call durations
• Advice on including additional content, such as competitions & quizzes to encourage repeat callers
• Guidance on selecting which tariff best suits your service and customers
• Compliance advice, copy checking and audio confirmation
• We can even design artwork to promote your service, if required

Generating Revenue from Calls & Texts

We supply a full range of premium rate tariffs and services for both voice and text.  If you have your own content or service, we can supply premium rate numbers and shortcodes only, or we have a range of off-the-shelf services that you can promote yourself.  Our in-house account mangement and design teams are on hand to offer advice, assistance and even artwork if you require.

Why use ATS?

• Quick, simple set-up
• Full, clear reporting & analysis of all calls or texts
• Competitive revenue-share model
• All tariffs available – with choice of network
• Payments straight to your bank account – without delay
• Assistance with PhonepayPlus compliance
• In-house design team

Automated Donations

Our automated donation service enables donations to be processed 24/7 without the expense and sometimes limited hours of a live call centre.  This makes a far more cost-effective solution for many charities.

Our state of the art call-processing platform can answer thousands of calls an hour and up to 18,000 calls simultaneously, ensuring that no donations are missed.

We understand that charities often run multiple campaigns at once, and this can be easily acommodated via a ‘menu’ and the allocation of source codes to each campaign.

Our automatic donation platform:

• processes donations in real-time
• includes Gift-Aid opt-in data capture
• enables bespoke scripts and voicing
• captures further supporter information or opt-ins for marketing purposes
• supports CAF supporter donations